SHIPPING & RETURNS

This policy applies to purchases from Tabelle’s original collection of plates and glassware.

Shipping within Australia

We currently deliver within Australia only. Local pickup is not available.

Shipping charges are calculated at checkout based on the weight and size of your order. You will see the shipping charge before completing your purchase.

Order preparation and dispatch

Please allow 3–5 business days for us to prepare, pack and dispatch your order. Business days exclude weekends and public holidays in New South Wales.

This is our preparation timeframe, not the total delivery time. Delivery takes additional time and varies depending on your location and the delivery service. Any delivery estimates are estimates rather than guaranteed arrival dates.

If we expect a significant delay in dispatching your order, we will contact you. If your parcel is delayed or appears to be missing, please email contact@tabelle.com.au so we can investigate and help resolve it. Your rights under Australian Consumer Law continue to apply.

Order details and cancellations

Please check your delivery address and order details carefully before paying. If you notice an error, contact contact@tabelle.com.au as soon as possible.

You may cancel your order before it has been packed for dispatch. Please email us with your order number. If it has not yet been packed, we will cancel it and refund the amount paid, including shipping.

Once an order has been packed, we do not accept change-of-mind cancellations. Address or order changes after packing may not be possible, but please contact us and we will let you know what can be done.

These conditions do not limit any cancellation or refund rights you have under Australian Consumer Law.

Change-of-mind returns

We do not offer refunds, exchanges or store credit for change of mind. This includes choosing the wrong item, deciding you no longer need it, or preferring a different style.

Please read the product description and handmade information before ordering. Your rights relating to faulty, damaged or incorrectly supplied items are unaffected.

Handmade character and variations

All pieces in our original collection are handmade, making each one unique. Variations in shape, dimensions, colour, finish and placement of decorative details are an expected part of the handmade process. Individual pieces may differ from one another and from the product photographs.

Where these variations are consistent with the product description and the quality reasonably expected of handmade tableware, they form part of the product’s handmade character and are not faults. We do not offer refunds or exchanges solely for these variations.

This does not exclude genuine defects, unsafe products, items of unacceptable quality or items that do not match their description.

Damaged, faulty or incorrect items

If an item arrives damaged, or is incorrect please email contact@tabelle.com.au with your order number or another form of proof of purchase, a description of the issue, and photos where possible.

For damage on arrival, please contact us as soon as reasonably possible. Keep the item and packaging if it is safe to do so, as they may help us assess the issue. Original packaging is not a condition of exercising your consumer rights.

We may assess the item before providing a remedy. Please contact us for return instructions before posting anything back. For broken glass or ceramics, we will advise whether a return is necessary and how to handle it safely.

We will cover reasonable return postage costs for confirmed faults, damage on arrival or incorrectly supplied items. Keep any postage receipts so we can reimburse you.

Australian Consumer Law

Our products come with consumer guarantees that this policy cannot exclude, including for sale items.

For a major failure, you may choose a refund or replacement, or keep the item and receive compensation for its reduced value. You may also be entitled to compensation for reasonably foreseeable loss or damage.

For a minor failure, we will remedy the problem at no cost within a reasonable time. If we cannot do so, you may be entitled to a refund, replacement or another remedy under Australian Consumer Law.

We do not impose a fixed reporting deadline that limits these rights. We are not required to remedy damage caused by misuse or accidental breakage after delivery.

Refunds

Refunds will be made to the original payment method unless otherwise agreed. Where a refund is required under Australian Consumer Law, it will include applicable delivery costs as required by law. Your payment provider may take additional time to show the funds in your account.

For help, email contact@tabelle.com.au.